• Does the order come with free shipping?
    Yes, we offer Free Worldwide Shipping on all orders.
  • Which countries do you ship to?
    We ship worldwide to the following countries: United States, United Kingdom, Ireland, Finland, Canada, Australia, New Zealand, Sweden, Denmark, Netherlands, Germany, Switzerland, Belgium, Italy, Norway, France, Spain, Portugal, Austria, Poland, Czech Republic, United Arab Emirates, Philippines, Japan, South Korea, Singapore, Malaysia, Iceland, Chile, Hungary, Turkey, Romania, Bulgaria, and Mexico.
  • Do you ship to P.O. Box?
    We do not ship to P.O. Boxes. Please avoid using the delivery address with "P.O. BOX". If the package cannot be delivered due to this, you will voluntarily bear all the losses and liabilities.
  • Where do you ship from?
    Orders are shipped out directly from any of our many domestic & international suppliers and they will do everything they can to get you your order as fast as they can. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing. Also, if an item is popular and on a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!

    Please rest assured if all items from your order do not arrive at once, the rest of your order is on its way!
  • What is your return policy?
    We offer a 14-day money back guarantee. We can’t offer a refund after 14 days since your purchase. To be eligible for a return, the item must be unused, unopened, in the original packaging and in the same condition that you received it. Customers are responsible for any return shipping costs. If you are unsatisfied with your order and would like to return your merchandise for a refund, please email us at support@emmeistar.com for instructions.

    Read more about our refund policy.
  • How long will it take for my items to arrive?
    After orders are paid, the warehouse department generally takes 3-5 business days to process the orders and will typically take 5-15 business days (depending on your destination country) for all orders to arrive after they are shipped. Orders are not shipped or delivered on weekends or holidays.

    This is an average estimated time frame. If we are experiencing a high volume of orders, shipments may be delayed by a few days. The logistics shipping time has also been taking longer than usual, which has become a common problem in the world. Please allow additional days in transit for delivery.
  • Will I receive a confirmation number after placing my order?
    Yes, once your order is placed you will receive a confirmation via email along with your order ID number.

    Please email us at support@emmeistar.com if you don’t receive one within 24 hours.
  • How long will it take to receive a tracking number?
    We will send you an email confirmation containing your tracking information as soon as your order is shipped. Please note that it can take up to 3-7 business days for the tracking information to be updated.
  • Why does the tracking information shows my order has been delivered even though I have not received it?
    If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.

    Emmeistar is not responsible for stolen packages. If the shipping carrier confirmed delivery, we are unable to issue a refund.
  • How to check the status of my package?
    Get your tracking number from order detail or your email sent from Emmeistar.

    Track order by clicking on one of the following links:
    • UPS: https://www.ups.com/track?loc=en_US&requester=ST/
    • USPS: https://tools.usps.com/go/TrackConfirmAction_input
    • All Logistics Channel: https://www.17track.net/en
  • Which currency will I be charged in?
    We process all orders in USD.
  • What if I need to modify or cancel my order?
    If you need to cancel or make a change to your order, please email us at support@emmeistar.com within 4 hours of placing your order. We cannot cancel or make any changes to your order if it has already been processed for shipment.
  • What are your payment options?
    We accept all major credit cards (Visa, Mastercard, Discover, and AMEX), as well as PayPal.
  • Is checkout on this site safe and secure?
    You can absolutely rest assured that all purchases here are safe and secure. To ensure a safe payment procedure, our website uses credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256.

    We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.
  • If I enter my email address will you sell my information?
    We do not sell our customers’ information. Emails are strictly for follow-ups and to send newsletters of our promotions and coupons for discounts.
  • Will I be charged for customs and taxes?
    Emmeistar is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

    Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office. Usually, there are no custom or tax charges, however, there are always rare exceptions.
  • Who can I contact if I have a problem with my order?
    All inquiries can be emailed to our support team at support@emmeistar.com.
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